interleft.blogg.se - Call center agent job responsibilities

#CALL CENTER AGENT JOB RESPONSIBILITIES SOFTWARE#

Maintain and analyze LAN user documentation including hardware/software applications, support logs, system logs and other relate information.

#CALL CENTER AGENT JOB RESPONSIBILITIES SOFTWARE#

Direct Internet server implementation project, various software application implementation projects, and a complete physical LAN rewiring project.

Perform onside analysis, diagnoses and resolution of basic-to-intermediate desktop problems and implement corrective solutions for repairing.

Form project plans for installation of individual workstations and office equipment in an infrastructure deployment project.

Provide phone desktop support for proprietary property management hardware configuration and software suites.

Process high volume inbound telephone refill requests directly from patients.

Contact patients regarding appointments or medical information.

Create remedy tickets by opening or reopening them and providing precise detail of the call that are placed and resolution provide.

Provide customers with friendly step by step assistance in correcting computer OS and internet relate issues and technical errors via telephone.Work on a large statewide project installing VOIP phones in nearly every state office in the state of Alaska.Resolve various technical problems ranging from PC's, hardware, software, network printers, LAN.Maintain and monitor the security of the wireless LAN on the 802.11b Cisco environment.Provide local support for PCs, servers, mainframes, and web base applications.Test equipment (servers, PCs, laptops, peripherals, telephony).Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.Here are examples of responsibilities from real call center technician resumes representing typical tasks they are likely to perform in their roles.